REPORT & COMPLAINT
Tonima’s Mart
This page is created to ensure transparency, accountability, and customer safety. If you face any issue related to our products, services, delivery, or website content, you may submit a report or complaint using the information below.
REASONS FOR REPORTING
You may report any of the following issues, including but not limited to:
Product quality problems
Incorrect or misleading information
Delivery-related issues
Payment or order disputes
Policy violations
Fraud, abuse, or misuse of services
Website errors or security concerns
HOW TO SUBMIT A REPORT
To submit a report, please contact us with clear details of the issue. Include your order number (if applicable), product name, and a brief description of the problem to help us resolve it quickly.
OWNER CONTACT (PRIMARY AUTHORITY)
Name: Nusrat Jahan Tonima
Phone: +880 1617-292274
Email: owner@tonimasmart.shop
CUSTOMER SUPPORT CONTACT
Call / WhatsApp: +8801308-518547
Email: hello@tonimasmart.shop
RESPONSE TIME
All valid reports and complaints are reviewed carefully. We aim to respond within 24 to 72 working hours, depending on the nature of the issue.
CONFIDENTIALITY
All reports are handled with strict confidentiality. Personal information shared with us will be used only for investigation and resolution purposes and will not be disclosed to any third party unless required by law.
FINAL NOTE
Tonima’s Mart is committed to maintaining trust, integrity, and high service standards. Reporting genuine issues helps us improve our services and protect our customers.
Thank you for helping us serve you better.
